Terms & Conditions

These Terms govern your use of itcybx.co.uk and any services provided by IT Cybx (“we,” “us”). By using the Site or engaging our services, you agree to these Terms.

ITCYBX, registered in Pakistan at Office #2, Friend Arcade, Street #87, 1st Floor, G-13/1 Islamabad. Contact: info@itcybx.co.uk.

We provide e-commerce growth services through three stages:

• Growth Audit: a fixed-price paid diagnostic (see pricing on the Site).
• Growth Sprint: a scoped implementation project, priced per quote.
• Growth Retainer: ongoing monthly services, priced per quote.

The Site describes our services in general terms. The specific scope, deliverables, timelines, and price of any Sprint or Retainer are defined in a separate quote or agreement provided to you before work begins. Timelines stated anywhere are estimates, not guarantees.

Audit pricing is as shown on the Site. Sprint and Retainer pricing is provided on a quote basis. A binding engagement is formed when you accept a quote/agreement and, where applicable, pay the required fee or deposit.

You agree to: provide accurate information; grant necessary access to your store, advertising, and analytics accounts; respond to requests and provide feedback in a timely manner; hold all rights to the materials, brands, and accounts you ask us to work on; and comply with the terms of third-party platforms (e.g. Shopify, Meta, Google, Salla, Zid). Delays caused by missing access, materials, or approvals are not our responsibility.

All payments are made by bank transfer to our nominated business bank account, against an invoice we provide. We do not currently accept card or other online payment methods.

• The Growth Audit fee is payable in advance. We begin work only once payment has cleared and been confirmed in our account; the stated 2–3 working-day turnaround runs from cleared payment (plus receipt of the access we need), not from the invoice date.
• Sprint/Retainer fees are payable per the terms in your quote/agreement.
• You are responsible for any bank, transfer, or currency-conversion fees so that we receive the full invoiced amount. Where an incoming transfer arrives short of the invoiced amount due to such fees, the shortfall remains payable.
• Prices are exclusive of any applicable taxes unless stated. Late or failed payment may result in paused or suspended work. Refunds are governed by our Refund & Cancellation Policy.

Our services involve marketing, advertising, and store optimization, the outcomes of which depend on many factors outside our control (your product, pricing, market, budget, platform algorithms, and more). Case studies and past results are illustrative and do not guarantee future results. We do not promise or guarantee any specific revenue, ROAS, ranking, traffic, or sales figure. You are responsible for your own business decisions.

• Site content (text, design, logos) is owned by IT Cybx and may not be copied without permission.
• Ownership of engagement deliverables is set out in your engagement agreement. You retain ownership of your brand, content, and accounts.
• Unless you request otherwise in writing, we may reference your project and non-confidential results in our portfolio and marketing.

Each party will keep the other’s confidential business information private and use it only to perform or receive the services.

We are not responsible for the availability, changes, policies, or actions of third-party platforms (e.g. Shopify, Meta, Google, Salla, Zid), including account suspensions, algorithm changes, or outages.

To the fullest extent permitted by law: we are not liable for indirect, incidental, or consequential losses (including lost profits or revenue); and our total liability arising from an engagement is limited to the total fees you paid us for that engagement. Nothing limits liability that cannot be excluded by law.

Either party may terminate an engagement per the notice terms in the engagement agreement (and, for retainers, per the Refund & Cancellation Policy). We may suspend or end services for non-payment or breach of these Terms.

These Terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of [city, Pakistan] have jurisdiction, without prejudice to any mandatory consumer or data-protection rights you have in your country of residence.

We may update these Terms; the current version is always posted here.