Refunds & cancellations.

This policy explains refunds and cancellations for IT Cybx services. It should be read with our Terms & Conditions.

• The Audit is a paid diagnostic service.
• Before work begins: if you cancel before we have started the audit (before we begin reviewing your store or accessing your accounts), you may request a full refund of the amount received, issued by bank transfer.
• Once work has begun: the Audit fee is non-refundable, because it is a delivered analytical service and the resulting report is yours to keep.
• We aim to deliver the Audit within 2 to 3 working days of cleared payment and receipt of the access we need.

• Sprint terms, including any deposit, milestones, and cancellation terms, are set out in your project quote/agreement.
• Work completed or in progress up to a cancellation is chargeable. Any deposit covering commenced work is non-refundable unless stated otherwise in your agreement.

• Retainers are billed monthly in advance (or as stated in your agreement).
• You may cancel with 30 days’ written notice before your next billing date.
• Fees for the current paid period are non-refundable once services for that period have begun, as the work is delivered on an ongoing basis.

Email info@itcybx.co.uk with your name, the service, and your request. We will respond within 5 working days.

Approved refunds are issued by bank transfer to an account you nominate, within 5 to 10 working days, subject to bank processing times. Any non-recoverable bank or currency-conversion fees may be deducted where permitted.

If you have a concern, please contact us first, we aim to resolve issues quickly. Initiating a chargeback without contacting us may delay resolution.