Effective date: 01/06/2026
This policy explains refunds and cancellations for IT Cybx services. It should be read with our Terms & Conditions.
4.1 Growth Audit (SAR 550)
- The Audit is a paid diagnostic service.
- Before work begins: if you cancel before we have started the audit (before we begin reviewing your store or accessing your accounts), you may request a full refund of the amount received, issued by bank transfer.
- Once work has begun: the Audit fee is non-refundable, because it is a delivered analytical service and the resulting report is yours to keep.
- We aim to deliver the Audit within 2–3 working days of cleared payment and receipt of the access we need.
4.2 Growth Sprint
- Sprint terms, including any deposit, milestones, and cancellation terms, are set out in your project quote/agreement.
- Work completed or in progress up to a cancellation is chargeable. Any deposit covering commenced work is non-refundable unless stated otherwise in your agreement.
4.3 Growth Retainer
- Retainers are billed monthly in advance (or as stated in your agreement).
- You may cancel with [e.g. 14 / 30] days’ written notice before your next billing date.
- Fees for the current paid period are non-refundable once services for that period have begun, as the work is delivered on an ongoing basis.
4.4 How to request a refund or cancel
Email [email] with your name, the service, and your request. We will respond within [e.g. 5] working days.
4.5 How refunds are issued
Approved refunds are issued by bank transfer to an account you nominate, within [e.g. 5–10] working days, subject to bank processing times. Any non-recoverable bank or currency-conversion fees may be deducted where permitted.
4.6 Chargebacks
If you have a concern, please contact us first — we aim to resolve issues quickly. Initiating a chargeback without contacting us may delay resolution.
4.7 Contact
info@itcybx.co.uk· +923104887999 · Office #2, Friend Arcade, Street #87, 1st Floor, G-13/1 Islamabad.
